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Patient Support

We understand that, at times, the world of healthcare can be confusing and overwhelming. In addition to providing exceptional care here in our community, we are also committed to helping patients navigate the system as easily as possible. It is with that in mind that we have added team members specifically focused on helping patients connect with the care they need.

Central Scheduling

Assists with selecting a family healthcare provider and/or scheduling appointments at family healthcare clinics.

Community Care Coordinators

Helps Medicare patients with two or more chronic conditions by becoming an extension of their primary care provider to support their healthcare goals, provide additional education, coordinate care (which may include medications, appointments and communication), and act as a resource to services available to improve quality of life.

Chronic Care Management Services (CCM)

McKenzie’s Chronic Care Management Services (CCM) program is designed to give extra attention to Medicare patients with two or more chronic conditions. Our Community Care Coordinators become an extension of your primary care provider to support your healthcare goals, provide additional education, coordinate care (which may include medications, appointments and communication), and act as a resource to services available to you to improve your quality of life. For information, please contact our Community Care Coordinators.

Transitional Care Management Services (TCM)

Transitional Care Management (TCM) provides a team to assist patients after discharge with the transition from hospital to home, ensuring all discharge instructions are understood and followed through on and an appointment with the Primary Care Provider is performed. After 30 days, patients transition into the CCM Program.

BCBSM Provider-Delivered Care Management (PCDM)

The Provider-Delivered Care Management (PDCM) program is rooted in the Blue Cross Blue Shield of Michigan Patient-Centered Medical Home model. It is care management delivered in the physician’s office, provided by trained care team members in conjunction with the physician. The PDCM program ensures chronic condition patients receive effective and efficient care, leading to better outcomes and lower costs for patients.

Senior Services

If you or a loved one would benefit from regular visits from an RN to provide assessments, education, dementia screenings, blood draws, assistance filling medication boxes, etc., please call 810-648-6150, ext. 239.

Social Worker

Onsite staff person focused on guiding patients and their families with the next steps they may need in their care and to connect them with community resources that may be beneficial.

Medicare/Medicaid Counselor

Available to help Sanilac County seniors who have Medicare through the annual prescription drug plan enrollment period, to assist limited income Sanilac seniors obtain low income subsidies for their Medicare costs, and to educate seniors about health insurance issues. In addition, help is available for understanding choices between original Medicare and Medicare Advantage Plans, or finding a Medigap policy that fits the person’s needs and budget. Assistance is also available for Sanilac seniors in applying for Medicaid, especially if they have a spouse in a nursing home or need help with their co-pays or deductibles. Assistance in helping families with children and adults without insurance get much needed coverage is also available.


The nutritional status of our patients is a top priority at McKenzie Health System. We know that it takes skill and planning to provide a nourishing, well-balanced, and properly controlled diet. The McKenzie Health System Nutrition Services team works with you and your physician to create a meal plan that is tailored to your individual needs.

We want you to understand how proper nutrition will positively affect your health, and equip you with the information and tools you need to eat well for life.

Learn more about our Diet & Nutrition services.

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