Patient Access Services Clerk (ROC)

Title: Patient Access Services Clerk

Department: Patient Access Services (PAS) Department

Status:ROC

Hours: Variable. Hours may be adjusted in response to workload demands. Low census may be utilized in accordance with hospital policy.

Qualifications/Background Requirements

EDUCATION/EXPERIENCE

1. High School Diploma required.
2. Medical Billing or Coding Certification or equivalent, preferred.
3. Knowledge of health insurance verification/co-pay/coinsurance/deductibles/collecting payment, preferred.
4. Previous experience with computer systems, required.
5. Knowledge of basic medical terminology, preferred.
6. Ability to read, write and speak English language.
7. 1 to 2 years previous experience as biller/registration clerk/customer service, preferred.
8. Excellent interpersonal and communication skills, required.

PERSONAL/SKILLS

1. Demonstrates ability to establish effective working relationships and effective communication with peers, patients, families, physicians and all other support hospital personnel.
2. Demonstrates ability to manage multiple tasks in a stressful situation while maintaining composure and excellence in the delivery of registration and customer services.
3. Exhibits exemplary critical thinking, and technical skills essential to job.
4. Continually promotes excellence in the delivery of services to both internal and external customers.
5. Demonstrates desire to be part of a health care team dedicated to providing the community and patients optimal care and excellent service.
6. Evidence of a sense of responsibility, initiative, honesty and a positive attitude.
7. Supports and contributes to the total hospital system by maintaining a hospital-wide perspective and serving on department/hospital committees as indicated.
8. Knowledge of/or ability to learn to use various office equipment including: computers, multiple computer software programs, copiers, fax, printers, multi-line phone system, and other office equipment.
9. Ability to type efficiently and spell accurately.
10. Clear diction and good hearing are essential for interviewing and communicating with customers.
11. Ability to effectively communicate with angry customers, guests in a manner that reflects a professional and caring approach.
12. Ability to maintain confidentiality of records and information.

Job Summary

Arranges for the efficient and orderly registration of patients and ensures that accurate patient demographic information is entered in HIS, ensures insurance information is collected and verified, reviews patient insurance coverage and uses estimator to determine amount due, collects payments; Serves as switchboard operator; Serves as customer service representative, cordially greets and receives hospital guests, ascertains their needs, and appropriately directs visitors and callers. Performs multiple clerical duties including the scheduling of patients for clinics and OP services; Acts as a communication resource for all customers, visitors and guests.

Send application/resumes to: Carrie Krampits, Director of Human Resources, McKenzie Health System – 120 Delaware St., Sandusky, MI 48471

Date posting effective: January 31, 2023

Application for Employment

Applications and resumes are accepted at any time. Please fill out our application for employment form online or download the application.

Submit by Mail:

Submit by Fax: 810-648-0585

Submit by Email: ckrampits@mckenziehealth.org

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