Patient Information
Registration & Admitting
The Registration staff will verify insurance coverage and benefits for patients who have been scheduled for a procedure or hospital stay. The Registration Department works directly with physician offices and insurance companies to confirm that all required referrals and authorizations have been approved prior to your test being performed.
The staff in your physician’s office notifies insurance companies of your pending surgery to obtain prior approval. During this process, someone from the physician’s office may contact you to ensure all necessary information has been received. The hospital staff notifies your insurance company that you require hospital admission, in order to obtain approval when indicated. If you have any questions concerning this process, please call the hospital at 810-648-3770.
Patient Satisfaction
McKenzie Health System and our physicians, nurses, and health care specialists are committed to providing you with excellent care and service. Patients who have any concerns regarding their care are encouraged to voice those concerns. If McKenzie Health System has not met your expectations, please call our “Concern Hot Line” at 810-648-6146. Our Patient & Guest Relations representative will call you back. Your concern will be listened to, reviewed and, if possible, resolved.
Patients will also receive a Patient Satisfaction Survey in the mail or via a phone call after their visit. Please share your experience with us. We want your input so that we can provide the best care possible. McKenzie Health System wants to be your first choice in health care!
Quality of Care
McKenzie Health System is committed to providing world-class care to its patients. In the area of quality of care, this commitment means making sure that our patients receive medical care based on professional experience and scientific knowledge. Quality of care also means patient safety by making sure that the treatment given to patients doesn’t cause injury by mistake. Making sure our patients are safe is a top priority for every member of the McKenzie Health System team.
McKenzie Health System has designed the way it provides health care to make sure there is open communication between patients and physicians, nurses, and other health care professionals. We take your feedback seriously about improvements that can be made for patients. We also closely monitor the latest advances in health care, new regulations and national standards to stay current on important developments that are critical to delivering the best care possible.
Also, in an effort to continuously improve the quality of our care, McKenzie encourages patients and their families to share their care and treatment experience. All patients are provided with a Patient Satisfaction Survey in the mail or via phone. You may also call the McKenzie Health System Concern Hotline at 810-648-6146. Our Patient & Guest Relations representative reviews all messages and responds to questions and concerns.
Patient Bill of Rights and Responsibilities
McKenzie Health System is committed to provide medical care that is effective and considerate within the health system’s capacity. Therefore, we provide patients with a "Patient Rights and Responsibilities" document that is approved by the McKenzie Health System administration and staff of all our facilities. In the event that patients are unable to exercise these rights on their own behalf, then these rights are applicable to their designated/legal representative.
Privacy Practices (click to download)